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Some difficulty negotiating my health insurance providers phone menu today. Didn't like the way I said, "Yes" and promptly hung up. Then it took my birth year to be 1916...
Maybe I need to work on my pronunciation.
I felt that an elderly person would have a tough time being able to read the phone number on the back of the card or negotiate this voice-activated menu. If the system doesn't understand right away, users should be transfered straight to an operator. Don't you?
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